Contact

Have a question? We're here to help.

We aim to respond to all inquiries within 24 hours.

📧 Email
support@velvera-hair.com

🕒 Customer Service Hours
Monday – Friday: 9:00 AM – 6:00 PM EST

📋 Common Questions
For quick answers about shipping, returns, color matching, and product care, please visit our FAQ page.

📦 For Order Issues
If you have a question about an existing order, please include your order number (found in your order confirmation email) for faster service.

Or fill out the form below — we'll get back to you within 24 hours.

Frequently Asked Questions

What is the return policy?
We offer a 30-day return policy on unused, unworn items in original packaging. Email support@velvera-hair.com with your order number to start a return. For damaged or wrong items, we cover return shipping. Refunds processed within 5–7 business days.

Are these extensions 100% human hair?
Yes. Every Velvera extension is crafted from 100% Remy human hair — no synthetic blends, no fillers. Remy means the cuticles are intact and aligned in the same direction, which gives the extensions their natural look, softness, and longevity. Full material details are listed on each product page.

When will I get my order?
Orders are processed within 1–3 business days. Standard shipping takes 7–15 business days. Express shipping (DHL/FedEx) takes 3–7 business days. Free standard shipping on orders over $50. You'll receive a tracking number by email once your order ships.

How do I match my hair color?
Match your natural hair color in daylight — not indoor lighting. Pick the closest shade from our color options. If unsure between two shades, choose the darker one — it blends better. Not happy with your match? Email support@velvera-hair.com within 30 days to start a return or exchange.

See all FAQs →

Support, only when it helps

Use contact for the last close decision, not the first click

Luxury extension stores keep the calmer self-serve routes visible before one-to-one help. Use this page when you are close to a decision and you want final reassurance on shade direction, method fit, or styling confidence.

Still open on method and shade? Start Find My Match

Best when you need a clearer recommendation before opening another support thread.

 Need proof before help? Read customer reviews

Best when blend, softness, comfort, or realism are the final trust questions.

 Already close to a choice? Use the support form below

Best when two believable directions remain and you want a cleaner final check.

Before you send

Three quick checks make the support reply more useful

Check your hair in daylight

Warmth and undertone read more honestly near a window than under indoor lighting.

Look at the mid-lengths and ends

Extensions blend lower on the hair, so the visible match zone matters more than the root alone.

Name the result you want

Volume, extra length, bridal styling, and lower-commitment wear each point to a different best route.

Best for

Shoppers who already know the look they want and now need a cleaner final check on shade direction, method fit, or styling confidence.

What to include

  • Tell us the product, shade family, or method you are considering so the reply can stay specific.
  • Mention whether your goal is fullness, added length, bridal styling, or a lower-commitment everyday blend.
  • If color is the blocker, compare your mid-lengths and ends in daylight before you send the note.

Use this form when you are close to deciding and you want one final check. If you are still open on both method and shade, Find My Match is usually the faster first step.