How long does shipping take for hair extensions?

Most orders from Velvera Hair arrive within 7 to 14 business days. You will receive a tracking number by email once your order has shipped.

Can I return hair extensions if they don't match my hair?

Velvera Hair offers a 30-day return policy. Extensions must be in their original, unworn condition. If you are unsure about your shade, use the Find My Match quiz or contact support before ordering.

How do I choose the right shade of hair extensions?

Check your hair in natural daylight and focus on the mid-lengths and ends rather than the root. If you are between two shades, the lighter option usually blends more naturally. Velvera's Find My Match quiz can also guide you to the right shade and method.

How long do hair extensions last?

With proper care, 100% Remy human hair extensions can last 6 to 12 months. Clip-in extensions generally last longer because they are only worn part-time. Tape-in extensions are reusable for up to 12 months if re-taped every 6 to 8 weeks.

What is the best type of hair extension for beginners?

Clip-in extensions are the easiest starting point for most beginners. They require no salon appointment, no bonding agent, and can be removed the same day. Halo extensions are also a great beginner option because they apply in under 2 minutes with no clips.

Do hair extensions damage your hair?

Clip-in and halo extensions cause no lasting damage when applied correctly and removed before sleeping. Tape-in extensions have a very low damage profile when applied by a professional and maintained properly. Avoid sleeping in any extension type to protect your natural hair.

FAQ – Frequently Asked Questions

🚚 How long does shipping take?

Most orders arrive within 7-14 business days. You'll receive a tracking number by email once your order ships. We ship worldwide and offer free shipping on orders over $50.

💎 Is the hair real or synthetic?

We carry both! Each product page clearly states whether the piece is 100% Remy Human Hair or Premium Heat-Safe Synthetic Fiber. Human hair can be heat-styled up to 350°F. Synthetic fiber is heat-safe up to 320°F but holds its style without daily styling.

🎨 How do I choose the right color?

Check the color name and product photos carefully under natural lighting. If you're between two shades, go slightly lighter — it's easier to blend. Still unsure? Email us at support@velvera-hair.com with a photo of your hair and we'll help you match.

↩️ Can I return my order?

Yes! We offer a 30-day return policy. Items must be unused, unwashed, in their original packaging, and with the hygiene seal intact. Contact us at support@velvera-hair.com to start a return.

📊 How much hair do I need?

For fine hair, 80–100g is usually enough for natural-looking volume. Medium hair blends best with 120–160g, and thick hair needs 180–220g — usually two bundles — for full coverage. Each product page lists the set weight so you can plan before you order.

✨ How do I apply clip-in extensions?

Section your hair horizontally, clip the wefts in from the bottom up, and blend with your natural hair. Most styles take under 10 minutes. Each product page includes detailed instructions.

💧 How do I care for my extensions?

Wash gently with sulfate-free shampoo. Avoid excessive heat. Store in a cool, dry place when not in use. With proper care, human hair extensions can last 6-12 months.

📦 What if my order arrives damaged or wrong?

Email us immediately at support@velvera-hair.com with photos and your order number. We'll resolve the issue within 24 hours.

🌍 Do you ship internationally?

Yes! We ship worldwide. Standard shipping takes 7-14 business days. Free shipping is available on all orders over $50.