Shipping policy

Last updated: May 15, 2026

At Velvera Hair, we ship worldwide and work hard to get your order to you as fast as possible. Below you'll find everything you need to know about our shipping process.

Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped.

Shipping Methods and Times

We offer the following shipping options to ensure your order arrives quickly and safely:

- Standard Shipping: 7-15 business days
- Express Shipping (DHL/FedEx): 3-7 business days

Please note that shipping times are estimates and may vary based on your location, carrier performance, and customs processing in your country.

Free Shipping

We offer FREE standard shipping on all orders over $50 USD. No code required — the discount is automatically applied at checkout.

For orders under $50, standard shipping rates apply and will be calculated at checkout based on your destination.

Order Tracking

Once your order ships, you will receive a tracking number via email within 24 hours. You can track your package directly through the carrier's website. If you do not receive tracking information within 48 hours of your shipping confirmation, please contact us at support@velvera-hair.com.

International Shipping

We proudly ship worldwide. International orders may take longer to arrive due to customs processing in your country. Customs clearance times vary by country and are beyond our control.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by your country's customs authority. These charges are the responsibility of the buyer and are not included in the product price or shipping cost. We recommend checking with your local customs office for information about potential charges before placing your order.

Velvera Hair is not responsible for any customs delays or additional fees that may be charged upon delivery.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address, please contact us within 24 hours of placing your order.

Lost or Stolen Packages

Once a package is marked as "Delivered" by the carrier, Velvera Hair is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please:

1. Check with neighbors and household members
2. Contact your local post office or carrier
3. File a claim with the shipping carrier

For any assistance, contact us at support@velvera-hair.com and we will do our best to help resolve the issue.

Shipping Delays

Occasionally, shipping delays may occur due to:
- High order volumes during peak seasons
- Carrier delays
- Weather conditions
- Customs processing
- Public holidays

While we cannot control these factors, we will always do our best to keep you informed.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged item and packaging
- Description of the issue

We will replace the item or issue a full refund at no cost to you.

Questions?

For any shipping-related questions, please email us at support@velvera-hair.com — we typically respond within 24 hours.

Velvera Hair
c/o Payoneer
111 Wall Street
New York, NY 10043
United States