Terms of service

Last updated: May 15, 2026

Welcome to Velvera Hair. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before using our services.

General

Velvera Hair reserves the right to update these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes. It is your responsibility to review these terms periodically.

Orders and Acceptance

All orders are subject to product availability and acceptance by Velvera Hair. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to orders that appear fraudulent, suspicious, or in violation of these terms. If we cancel your order, you will receive a full refund to your original payment method.

Pricing and Currency

All prices on our website are listed in US Dollars (USD). We reserve the right to change prices, discounts, and promotions at any time without prior notice. The price displayed at the time of checkout is the price you will pay. Any sales tax or import duties applicable to your location are your responsibility.

Payment

We accept payments through PayPal and all major credit cards (Visa, Mastercard, American Express, Discover, Diners). Payment must be completed at checkout before orders are processed and shipped. All transactions are securely processed through our payment partners.

Shipping and Delivery

Shipping times and costs are detailed in our Shipping Policy. We offer free shipping on all orders over $50. Delivery times are estimates and may vary based on location, carrier delays, and customs processing. Velvera Hair is not responsible for delays caused by carriers, customs, or events beyond our control.

Returns and Refunds

Our return policy is detailed in our Refund Policy. You have 30 days from the date of delivery to initiate a return. Items must be unused, unwashed, and in original packaging.

Product Descriptions and Accuracy

We make every effort to display our products accurately, including colors, textures, and dimensions. However, actual products may vary slightly due to monitor settings, lighting, or natural variations in materials. Velvera Hair does not guarantee that all descriptions are completely accurate, error-free, or current at all times.

Intellectual Property

All content on this website, including but not limited to product images, photographs, text, logos, designs, trademarks, and the "The X™" product naming convention (such as The Halo™, The Wave™, The Curl™, etc.) is the exclusive property of Velvera Hair and protected by international copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

User Conduct

By using our website, you agree not to:
- Use our website for any unlawful purpose or in violation of these terms
- Attempt to gain unauthorized access to our systems or other users' accounts
- Use bots, scrapers, or other automated tools without our written consent
- Engage in fraudulent activity, including chargebacks for legitimate orders
- Resell our products without express written permission

Limitation of Liability

To the maximum extent permitted by law, Velvera Hair, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website. Our maximum liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

Disclaimer of Warranties

Our products are provided "as is" without any warranties, express or implied, except as required by applicable consumer protection laws. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.

Indemnification

You agree to indemnify and hold Velvera Hair harmless from any claims, damages, losses, or expenses arising from your violation of these terms or misuse of our products or website.

Governing Law

These Terms of Service are governed by applicable international e-commerce laws. Any disputes arising from these terms or your use of our services shall be resolved through good-faith negotiation first, and if unresolved, through binding arbitration.

Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these terms by reference.

Termination

We reserve the right to terminate or suspend your access to our website at any time, without notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

Contact

For any questions regarding these Terms of Service, please email us at support@velvera-hair.com or write to us at:

Velvera Hair
c/o Payoneer
111 Wall Street
New York, NY 10043
United States