Refund policy
At Velvera Hair, your satisfaction is our top priority. We stand behind every product we sell with a hassle-free 30-day return guarantee.
30-Day Return Policy We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, unwashed, and in their original packaging with all tags attached. Returns initiated after 30 days will not be accepted.
How to Initiate a Return Email us at support@velvera-hair.com with your order number and reason for return. We will respond within 24 hours with full return instructions and a return shipping address.
Return Shipping Costs For change-of-mind returns, customers are responsible for return shipping costs. For damaged, defective, or incorrect items, Velvera Hair will cover all return shipping costs.
Refund Processing Once we receive and inspect your return, we will process your refund within 5-7 business days to your original payment method. You will receive a confirmation email when the refund is issued.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned: - Items that have been used, washed, opened, or altered - Items missing original packaging or tags - Items damaged due to customer misuse
Exchanges We offer free exchanges within 30 days for the same product in a different color or length, subject to availability.
Refund Method Refunds are issued to the original payment method used at checkout. Processing time may vary depending on your payment provider (typically 5-7 business days after we process the refund).
Questions? Email us at support@velvera-hair.com — we're here to help! 💙